Kheloyar Privacy Policy – How your information is kept secure

You have the right to know how your personal data is handled at Kheloyar. On this page, we clearly explain what information is collected, how it is used, and how we keep it secure.

Last Updated: 1 July 2026
Our Commitment

Kheloyar never sells your information to third parties. Your data is used solely to improve platform services and meet legal obligations.

Core principles of privacy protection

How Kheloyar Views and Manages Your Information

Encrypted Storage

All your personal data is transmitted via SSL encryption and stored using AES-256 technology. Unauthorized access is effectively impossible.

Never Sold to Third Parties

Kheloyar never sells your personal information to advertisers or other companies. Your data belongs to you.

In your control

You can request to view, update, or delete your personal information at any time. That is your right, and we respect it.

Minimal Data Collection

Kheloyar collects only what is necessary. No unnecessary information is requested or gathered.

Deletion After a Set Period

No data is retained beyond the specified period after an account is closed. Data is not kept beyond what is required by legal obligations.

Immediate Breach Notification

In the event of a data breach, affected users will be notified within 72 hours and immediate action will be taken.

SSL
Always Encrypted
0%
Data Sale Rate
24/7
Security monitoring
72h
Breach notification timeframe

Introduction

Welcome to Kheloyar. We understand how important the privacy of your personal information is to you. Using any online service means sharing some data — the real question is who holds it, why they hold it, and how securely. Kheloyar answers all of those questions directly on this page.

This Privacy Policy applies to the kheloyar platform — including the website, mobile app, and all related services. By creating an account or using any service on kheloyar, you are considered to have agreed to this Privacy Policy.

In plain terms: Kheloyar uses your information solely to provide you with a better experience. Your data is never sold to third parties, and it is not used for marketing without your consent.

1. What Information Is Collected

Kheloyar collects only the information necessary to operate its services and fulfill legal requirements. This data falls into two categories:

Information you provide directly (at registration & during KYC):

  • Full name & date of birth
  • Mobile Number & Email Address
  • National ID (NID) or Passport Number
  • Current Address
  • Mobile banking number or bank account details (for payment verification)
  • Selfie photo (for identity verification)

Automatically Collected Information (during platform use):

  • Device type, operating system & browser information
  • IP address & approximate location
  • Login & logout timestamps
  • Game History & Betting Records
  • Records of deposit & withdrawal transactions
  • Customer Support Contact History
  • Cookie & session data

Kheloyar never stores your full payment card number. All payment processing is handled securely through third-party payment gateways.

2. How Your Information Is Used

Kheloyar uses the information collected for the following purposes:

  • Account management: For registration, login, and account verification purposes.
  • Service Delivery: For playing games, placing bets, and processing deposits & withdrawals.
  • KYC & AML compliance: To meet legal obligations related to identity verification and anti-money laundering requirements.
  • Customer Support: To resolve your issues and maintain communication with you.
  • Security: To detect and prevent fraud and keep the platform secure.
  • Service Improvement: To analyse usage patterns and enhance the overall platform experience.
  • Relevant Notifications: To inform you about new offers and bonuses, subject to your consent.

Kheloyar never shares your information with third parties for unrelated advertising. If you no longer wish to receive marketing communications, you can opt out at any time by contacting our support team.

3. Sharing Information with Third Parties

Kheloyar does not sell your data. However, in specific circumstances, certain information may be shared with specific parties:

  • Payment Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banks.
  • Game software providers: Limited data is shared with game providers such as Evolution Gaming and Pragmatic Play solely for the purpose of operating those games.
  • Regulatory authority: Information is shared with licensing authorities and law enforcement agencies to meet legal obligations.
  • Technology service providers: With cloud hosting, cybersecurity, and analytics partners — all of whom operate under strict confidentiality agreements.

Every third party that Kheloyar works with is contractually bound to comply with our Privacy Policy. They are not permitted to use your information for their own purposes.

4. Cookie Policy

The Kheloyar website and app use cookies. Cookies are small text files stored in your browser or on your device. They help the site remember your preferences and improve your overall experience.

You can disable optional cookies through your browser settings. However, turning off essential cookies may cause certain features of the site to stop working properly.

5. Data Security Measures

Kheloyar follows the highest industry standards to protect your information. Our security measures include:

  • SSL/TLS Encryption: All data transfers between the site and servers are fully encrypted.
  • AES-256 storage encryption: All stored data is protected with the highest level of encryption.
  • Two-Factor Authentication (2FA): Optional two-factor authentication for account access.
  • 24/7 Monitoring: Our cybersecurity team monitors the network 24/7.
  • Regular Security Audits: Independent third-party experts regularly audit Kheloyar's systems.
  • Restricted Staff Access: Only authorized personnel have access to specific data.
  • Firewall & DDoS Protection: Servers are protected against external attacks.

In the event of a data breach, affected users will be notified within 72 hours and the relevant authorities will also be informed.

6. Data Retention Period

Kheloyar does not retain any data longer than necessary. Retention periods vary depending on the type of data:

  • Active account data: For the full duration your account remains active.
  • After account closure: Generally up to 5 years, in accordance with legal and regulatory obligations.
  • Transaction Records: 5–7 years in compliance with financial regulations.
  • Customer support conversations: For up to 2 years after a dispute is resolved.
  • Session Logs: 90 days for security analysis purposes.
  • Marketing Consent: Until consent is withdrawn.

Data may be retained beyond the above periods if required for legal investigations or dispute resolution.

7. Your Data Rights

You have the following rights over your data at Kheloyar, and we are committed to upholding them:

Right of Access

To find out what information we hold about you, submit a request to support. A copy will be sent to you within 30 days.

Right to rectification

If any of your information is incorrect, you can request a correction. Many details can be updated directly from your account settings.

Right to Erasure

Under certain conditions, you can request that your data be deleted. Any data held beyond legal requirements will be removed.

Right to Data Portability

You can request your data in a structured format (JSON/CSV) — for your own records or to transfer to another service.

Right to object to processing

You may opt out of marketing communications or object to specific uses of your data. All such requests are acted on immediately.

Right to Restriction of Processing

In certain circumstances, you can request that processing of your data be restricted — without it being deleted entirely.

To exercise any of your rights support@kheloyar.onlto send us an email. Once your identity is verified, we will typically respond within 30 days.

Why Each Type of Data Is Retained

A Complete Overview of kheloyar's Data Collection

Personal Information
  • Name & Date of Birth
  • NID or passport
  • Photos (KYC)
Contact Information
  • Phone number
  • Email address
  • Current Address
Financial Information
  • Mobile Banking Number
  • Transaction History
  • Withdrawal Records
Activity Data
  • Game History
  • Betting records
  • Login time & IP address

8. Protection of Minors

Kheloyar is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

Age is verified at the point of registration. If anyone creates an account using false information and this is later discovered, the account will be closed immediately and all collected data will be deleted.

If a parent or guardian believes their child has created an account on Kheloyar, they should immediately support@kheloyar.onlto reach us. We will act promptly.

9. Changes to the Privacy Policy

Kheloyar may update this privacy policy as needed. When changes are made:

  • The "Last Updated" date at the top of this page will be changed accordingly.
  • You will be notified at your registered email address of any significant changes.
  • Continued use of the service after any changes takes effect constitutes your acceptance of the updated policy.
  • Copies of previous versions are available upon request through support.

If you have any questions or concerns regarding this Privacy Policy support@kheloyar.onlto get in touch directly.

Have a question about your data at Kheloyar? We're always ready to help. Transparency is at the heart of everything we do.

Frequently Asked Questions

Answers to Common Questions from New Members

Claiming the kheloyar welcome bonus involves a few simple steps. First, create a new account — it's completely free. Once registered, make your first deposit and the welcome bonus will be credited to your account automatically. The bonus amount is based on how much you deposit, typically calculated as a percentage of that first deposit. Keep in mind that bonus funds cannot be withdrawn directly. To convert them, you'll need to meet a wagering requirement — a specified amount you must bet before any winnings from the bonus can be withdrawn. The welcome bonus is available once per person. Any attempt to create multiple accounts to claim it again will result in all associated accounts being suspended. For the latest bonus terms and amounts, check the promotions page after logging in.

Signing up on kheloyar is quick and straightforward — the whole process takes just a few minutes. During registration, you'll need to provide a few key details: your full name, mobile number, email address, and a strong password. You'll also need to enter your date of birth, as users under 18 are not permitted to create an account. Once registered, you can browse the site right away, though KYC verification is required before making any deposits or withdrawals. For KYC, you'll need to upload a photo of your National ID (NID) or passport, along with a selfie. Verification is typically completed within 24 hours. The entire registration form is mobile-friendly, so you can sign up from your phone with ease. Make sure all the information you provide is accurate — any discrepancies discovered during verification may result in your account being suspended.

Your data is safe — get started now

Your privacy is our priority at kheloyar. Enjoy gaming in a secure environment — knowing your information is always protected.

SSL Secured · Data Never Sold · 18+ Only

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