Kheloyar FAQ – Common Questions & Detailed Answers

All the most common questions about using kheloyar — accounts, payments, bonuses, security, and gaming tools — are answered right here on this page. Scroll down to browse or use the search.

Need help?

If you can't find the answer on this page, reach out to our support team directly. We're ready to help in Bengali. Available 24 hours a day.

Email: support@kheloyar.onl

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What would you like to know?

Browse the sections below to quickly find what you're looking for

Account & Security

Everything you need to know about password resets, two-step verification, account security, and login issues.

Payments & Transactions

Your betting history, transaction records, deposits, and withdrawals — all in one place.

Bonuses & Promotions

Find out exactly how to claim referral bonuses, tournament prizes, and special offers.

Games & Betting

Learn about live scores, match tracking, tournament rules, and game-specific information.

Responsible Gaming

A straightforward guide to using the tools available to manage your budget and time.

Support

If you can't find your answer on this page, reach out via live chat or email — support is available in Bengali.

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Payments & Transactions

After logging in to your kheloyar account, click your name or profile icon at the top of the dashboard. From there, "My Account" or "History" Go to section.

This section has two separate tabs. The first is Betting History — here you can see the date, amount, game name, result, and win/loss breakdown for every bet you've placed. The second one is Transaction History — This section contains a full record of all deposits, withdrawals, bonus credits, and adjustments.

Use the filters to search by date, amount, or game type. Records from the last 90 days are available directly. For older history, email support@kheloyar.onl — the support team will send you a report for the requested period.

Security

When Two-Factor Authentication (2FA) is enabled, you'll need to enter both your password and a one-time code sent to your mobile each time you log in. This significantly increases the security of your account.

The steps to get started are:

1. Log in to your account and go to Settings.
2. Look for the "Security" tab.
3. Click on the "Two-Step Verification" or "Two-Factor Authentication" option.
4. Choose between two methods: SMS or an Authenticator app.
5. If you choose SMS, a code will be sent to your registered number — enter it to confirm.
6. Once complete, you'll receive a backup code — store it somewhere safe.

Once 2FA is enabled, you'll need to enter a 6-digit code sent to your mobile at every login. If you run into any issues, contact us at support@kheloyar.onl.

Account

Forgetting your password happens to everyone. Resetting it on kheloyar is simple and completely secure.

Step 1: Go to the login page and click the "Forgot your password?" link.
Step 2: Enter the mobile number or email address you used when registering.
Step 3: A reset link or OTP code will be sent to you by SMS or email — usually within 2 to 5 minutes.
Step 4: Click the link or enter the OTP, then set your new password.
Step 5: Log in with your new password.

If you no longer have access to your mobile number or email, contact support@kheloyar.onl directly. Once your identity is confirmed through KYC verification, the support team will help you recover your account manually. Make sure your new password is at least 8 characters long and includes a mix of letters, numbers, and symbols.

Bonuses & Promotions

Kheloyar's referral program rewards both you and your friend. When your friend signs up and makes their first qualifying deposit, bonus credits are added directly to your account.

How to Refer:
1. Log in to your account and go to the "Referral" or "Invite Friends" section.
2. Copy your unique referral link or code.
3. Send that link or code to your friend.
4. When your friend registers through that link and makes their first deposit — typically ৳200 or more — the referral bonus is credited to your account.

The referral bonus amount depends on the current promotion — it typically ranges from ৳100 to ৳500. To qualify, your friend must register using your referral link or code. If you have trouble receiving the bonus, contact support@kheloyar.onl with your transaction number.

Responsible Gaming

Kheloyar's responsible gaming tools help you stay in control of your budget and time. They're completely free and can be activated anytime from your settings.

Steps to set a limit:
1. Log in to your account and go to the "Responsible Gaming" section under Settings.
2. Choose the limit type — deposit limit (daily/weekly/monthly), loss limit, or session time limit.
3. Enter the amount or time limit and click "Save".

Important: Limits decrease Takes effect immediately. Limit increase Requests take effect after 7 days — this delay is in place to prevent impulsive changes.

You can also set a cooling-off period (1–30 days) or self-exclusion (6 months to permanent). For more details, visit our Responsible Gaming View page.

Gaming & Tournaments

Kheloyar regularly hosts Sports Betting and casino tournaments. No separate registration is required — simply play the designated games or place qualifying bets, and you'll be added to the leaderboard automatically.

General Tournament Rules:
— the players who accumulate the most points within a set period (such as 1 week or 1 month) climb to the top.
— Points are generally calculated based on total bet amount or number of wins.
— the top 10 to 50 players on the leaderboard receive prizes, which vary by tournament and typically range from ৳500 to ৳50,000.
— Prizes are credited to your account within 24–48 hours after the tournament ends.

You can find the list of ongoing tournaments in the Promotions section. Each tournament has its own rules, duration, and prize structure listed separately — make sure to read through them before joining.

Gaming & Betting

During live betting on kheloyar, real-time scores are displayed directly on the betting page. No need to open a separate tab or site.

How to view it:
1. From the menu Bet Go to section.
2. Look for the live icon next to ongoing matches in the list — click on that match.
3. Scores, time, cards, wickets, or points — real-time stats update continuously based on the type of sport being played.
4. If live streaming is available for a selected match, a video icon will appear — watch it for free as long as you have an active balance in your account.

Live streaming may not be available for every match — it depends on broadcasting rights. However, live scores and statistics are available for all ongoing matches. For more information about streaming, Platform View page.

Kheloyar FAQ — Everything You Need to Know

It's natural to have questions when you're gaming on Kheloyar — whether you're new to the platform or a returning player. Account management, payment processes, bonus terms, and security are topics that always come up. That's exactly why this FAQ page exists — to answer the most common questions clearly, all in one place.

Enabling two-factor authentication on your kheloyar account is quick, straightforward, and one of the most important steps you can take to keep it secure. With 2FA active, your account is several times more secure than with a password alone. Setup takes just a few minutes and only needs to be done once.

Transaction transparency is a core feature of Kheloyar. Every bet, deposit, and withdrawal is recorded in your account, so you can review your spending at any time and make informed responsible gaming decisions.

Bonuses and promotions can be confusing, but kheloyar wants every offer's terms to be crystal clear. Whether it's a referral bonus, tournament prize, or welcome bonus — each one has its own specific conditions, all laid out in detail on the promotions page. If anything is unclear, just ask the support team.

Kheloyar takes responsible gaming seriously. The self-limit tools — deposit limits, loss limits, and session time limits — aren't just there for show; they genuinely work. Thousands of players use them to enjoy gaming in a controlled way. To learn more about this, visit our Responsible Gaming Visit the page.

If you can't find the answer on this page, contact support directly. kheloyar's support team speaks Bangla and is available 24 hours a day to help. You can reach them via Live Chat or at support@kheloyar.onl — whichever works best for you.

Still have questions?

Reach our support team through any channel you prefer

Live Chat

The fastest way to get help. Click the chat icon in the corner of your screen and start chatting in Bengali right away. Available 24/7.

Email Support

For complex issues or document submissions, reach us by email. We typically respond within 2 hours.
support@kheloyar.onl

Help Center

Beyond this FAQ page, visit our support section for more guides and tutorials — detailed information is available in Bengali.

Kheloyar will never ask for your password or OTP via SMS or email. If anyone does, it's a scam — report it to support@kheloyar.onl immediately.

Ready to get started

Got your answer? Register on kheloyar now or log in to your account and start enjoying the games.

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